KuCoin, a leading cryptocurrency exchange platform, recently encountered withdrawal congestion from March 26 to March 28, causing inconvenience for some of its users. In response to this, KuCoin has introduced a compensation plan and loyalty rewards program to express its apologies and appreciation to its user base.
Withdrawal congestion can be a frustrating experience for cryptocurrency traders, impacting their ability to access their funds promptly. KuCoin acknowledges the importance of addressing such issues promptly to maintain trust and satisfaction among its users. As a result, the exchange has announced an over $10 million compensation plan to alleviate the inconvenience faced by affected users.
The compensation plan is divided into two categories:
| Compensation for Withdrawal Congestion | Loyalty Rewards for Existing Users |
|---|---|
| Amount: $8.95 million in equivalent BTC/KCS tokens. Eligibility: Users who experienced withdrawal congestion between March 26, 22:00, and March 28, 00:00 (UTC+8). Distribution: Users will receive airdrops ranging from 5 to 200 USDT based on the duration of withdrawal congestion. Claiming Process: Users can access their token vouchers through the KuCoin app under “My Coupons” and exchange them 1:1 for BTC/KCS tokens within seven days. | KuCoin acknowledges the loyalty of its existing users who held substantial assets in their accounts during the withdrawal congestion period and did not initiate any withdrawals. Specifics: A larger Airdrop Plan will be launched for these users, with further details to be announced in the coming week. |
The compensation and loyalty rewards programs highlight KuCoin’s commitment to prioritizing user satisfaction and maintaining a supportive community within its platform. By addressing the issues faced by users promptly and offering rewards to loyal customers, KuCoin aims to foster trust and loyalty among its user base.
Claiming the compensation for withdrawal congestion is a straightforward process, ensuring that affected users can access their entitled benefits without hassle. Users are encouraged to redeem their assigned compensation before the expiry date to avail themselves of the benefits provided by KuCoin.
How to Redeem KuCoin Airdrop
Open the KuCoin app and navigate to your profile by tapping on your name.
Access the My Rewards section from the menu bar.
Under Coupons & Vouchers, locate the BTC Voucher assigned to you.
Tap on the voucher to redeem it, and the BTC will be deposited into your Funding account.
The credited funds will immediately reflect in your KuCoin Funding account, available for withdrawal or trading.
There is no expiration or validity for the credited funds once redeemed, ensuring users can utilize them at their convenience.
Leave a Reply