As the news came out that Reliance would shut down its Digital TV DTH business, the existing Reliance Digital TV subscribers were worried about what would happen to their set-top box and balance present in it.
Here there is good news for all those Reliance Digital TV subscribers, Tata Sky is offering special offer in which if you exchange your existing Reliance Digital TV you would get new connection of Tata Sky absolutely for free without paying anything. After migration all balance present in your Reliance Digital TV would get transferred to your Tata Sky Account.
All FAQ’s regarding How to Migrate from Reliance Digital TV to Tata Sky for Free
I saw advertisement of Tata Sky on my Reliance Digital TV connection. What are the offers for Reliance Digital TV Subscribers by Tata Sky?
Sir/Ma’am, Tata Sky has special offers for Reliance Digital TV subscribers, wef 26th Oct’17. Subs will be able to buy a new Tata Sky connection, without paying any additional charges for the connection, post which you may choose your package from a range of packages at applicable rates. (TSA to refer to Acquisition offers sheet)
Also, Balance in your Reliance Digital TV account will be credited in the new Tata Sky account, post activation.
I have booked the offer through your call centre, what else do need to do?
Sir/Ma’am, you just need to provide existing Reliance Digital TV box ready for replacement. Tata Sky special acquisition offer will be activated only after you deposit the same to us. Please also share your box ID, RMN and subscriber ID so that you remaining balance of Reliance Digital TV can be credited to your new Tata Sky account.
Which box will I get from Tata Sky as part of the free box offer?
Sir/Ma’am, if you have an LCD or an LED TV we recommend that you go for the free HD box. Else, you can opt for a free SD box also.
Do have to pay for pack charges?
Yes Sir/Ma’am, only the box will be available at no additional cost. You can choose whichever pack you want to use, as per your requirements. Pack charges will apply as per applicable rates.
During migration, will there be days won’t get to watch TV due to the migration?
Since you have already booked the connection, the installation process of your new Tata Sky connection is extremely quick and hence you can continue to watch your favorite programs seamlessly.
I am a monthly subscriber of Reliance Digital N and had Rs.450 balance in my account at the time of activation. Will the same balance get transferred to my new Tata Sky account?
Yes Sir/Ma’am, the balance in your Reliance Digital TV account on the day of activation will be credited to your new Tata Sky account within 7 days of activation. You will also be informed of balance credit in your account through an SMS notification.
I am an LDP subscriber of Reliance Digital TV and I had subscribed to an Annual LDP pack 3 months ago. My pack validity will expire 11 months later. How will get back my pending validity?
Sir/Ma’am, first of all, the balance in your Reliance Digital TV account at the time of activation will be credited to your new Tata Sky account within 7days of activation. You will also be informed of balance credit in your account through an SMS notification.
Second: With respect to LDP validity, eligible annual pack amount will also be credited to your new Tata sky account within 7 days of activation. You will also be informed of balance credit in your account through an SMS notification.
What if there are certain channels have subscribed on Reliance, but not available on Tata Sky?
Tata Sky offers over 639 channels and services currently, which is much higher than any DTH player in the country. We will surely be able to provide your required and best suited channel or services. You may choose from a range of packs of Tata Sky, as per your requirements.
What will happen to my Reliance Digital TV existing STB?
Sir/Ma’am, we will collect the Reliance Digital TV STB from your premises, as the special offer is available only against the return of existing Reliance Digital STB.
After move to Tata Sky, who and where should I be in touch for further queries?
Sir/Ma’am, you can call our 24×7 help line, 1800 208 6633, for any further queries.
I used to recharge at a local dealer, how will I continue to recharge now?
Sir/Ma’am, Tata Sky has a large presence at dealers across the country. We are sure that your local dealer will be able to recharge your Tata Sky connection also.
I possess a multi TV Reliance connection, will be given a multi TV Tata Sky connection as well? Sir/Ma’am, we understand your requirement. You may opt for Tata Sky MultiTV offer at just Rs.1199, with which you will get to see secondary connection at flat Rs.150 pm (My99, Dhamaka199 and Dhoom packs) or Rs.250 prn (other base packs).
I saw your ad but I am not a Reliance Digital TV subscriber. Can i avail this offer?
No Sir/Ma’am, this special offer is available only for Reliance Digital TV subscribers.
I was a Reliance Digital TV subscriber, but i purchased a Tata Sky connection a few days ago. Can I now avail the benefits of this offer?
No Sir/Ma’am, we are really sorry but this is a limited period offer.