As the news came out that Reliance would shut down its Digital TV DTH business, the existing Reliance Digital TV subscribers were worried about what would happen to their set-top box and balance present in it.
Here there is good news for all those Reliance Digital TV subscribers, Tata Sky is offering special offer in which if you exchange your existing Reliance Digital TV you would get new connection of Tata Sky absolutely for free without paying anything. After migration all balance present in your Reliance Digital TV would get transferred to your Tata Sky Account.
All FAQ’s regarding How to Migrate from Reliance Digital TV to Tata Sky for Free
I saw advertisement of Tata Sky on my Reliance Digital TV connection. What are the offers for Reliance Digital TV Subscribers by Tata Sky?
Sir/Ma’am, Tata Sky has special offers for Reliance Digital TV subscribers, wef 26th Oct’17. Subs will be able to buy a new Tata Sky connection, without paying any additional charges for the connection, post which you may choose your package from a range of packages at applicable rates. (TSA to refer to Acquisition offers sheet)
Also, Balance in your Reliance Digital TV account will be credited in the new Tata Sky account, post activation.
I have booked the offer through your call centre, what else do need to do?
Sir/Ma’am, you just need to provide existing Reliance Digital TV box ready for replacement. Tata Sky special acquisition offer will be activated only after you deposit the same to us. Please also share your box ID, RMN and subscriber ID so that you remaining balance of Reliance Digital TV can be credited to your new Tata Sky account.
Which box will I get from Tata Sky as part of the free box offer?
Sir/Ma’am, if you have an LCD or an LED TV we recommend that you go for the free HD box. Else, you can opt for a free SD box also.
Do have to pay for pack charges?
Yes Sir/Ma’am, only the box will be available at no additional cost. You can choose whichever pack you want to use, as per your requirements. Pack charges will apply as per applicable rates.
During migration, will there be days won’t get to watch TV due to the migration?
Since you have already booked the connection, the installation process of your new Tata Sky connection is extremely quick and hence you can continue to watch your favorite programs seamlessly.
I am a monthly subscriber of Reliance Digital N and had Rs.450 balance in my account at the time of activation. Will the same balance get transferred to my new Tata Sky account?
Yes Sir/Ma’am, the balance in your Reliance Digital TV account on the day of activation will be credited to your new Tata Sky account within 7 days of activation. You will also be informed of balance credit in your account through an SMS notification.
I am an LDP subscriber of Reliance Digital TV and I had subscribed to an Annual LDP pack 3 months ago. My pack validity will expire 11 months later. How will get back my pending validity?
Sir/Ma’am, first of all, the balance in your Reliance Digital TV account at the time of activation will be credited to your new Tata Sky account within 7days of activation. You will also be informed of balance credit in your account through an SMS notification.
Second: With respect to LDP validity, eligible annual pack amount will also be credited to your new Tata sky account within 7 days of activation. You will also be informed of balance credit in your account through an SMS notification.
What if there are certain channels have subscribed on Reliance, but not available on Tata Sky?
Tata Sky offers over 639 channels and services currently, which is much higher than any DTH player in the country. We will surely be able to provide your required and best suited channel or services. You may choose from a range of packs of Tata Sky, as per your requirements.
What will happen to my Reliance Digital TV existing STB?
Sir/Ma’am, we will collect the Reliance Digital TV STB from your premises, as the special offer is available only against the return of existing Reliance Digital STB.
After move to Tata Sky, who and where should I be in touch for further queries?
Sir/Ma’am, you can call our 24×7 help line, 1800 208 6633, for any further queries.
I used to recharge at a local dealer, how will I continue to recharge now?
Sir/Ma’am, Tata Sky has a large presence at dealers across the country. We are sure that your local dealer will be able to recharge your Tata Sky connection also.
I possess a multi TV Reliance connection, will be given a multi TV Tata Sky connection as well? Sir/Ma’am, we understand your requirement. You may opt for Tata Sky MultiTV offer at just Rs.1199, with which you will get to see secondary connection at flat Rs.150 pm (My99, Dhamaka199 and Dhoom packs) or Rs.250 prn (other base packs).
I saw your ad but I am not a Reliance Digital TV subscriber. Can i avail this offer?
No Sir/Ma’am, this special offer is available only for Reliance Digital TV subscribers.
I was a Reliance Digital TV subscriber, but i purchased a Tata Sky connection a few days ago. Can I now avail the benefits of this offer?
No Sir/Ma’am, we are really sorry but this is a limited period offer.
Arun says
October 27, 2017 at 12:48 pmPlease can we connect need to speak
My number is 9930860706
Arun
Vjay says
October 27, 2017 at 1:14 pmHello Arun,
Contact 1800 208 6633 to migrate your Reliance Big TV/ Digital TV to Tata Sky.
Ravi says
October 27, 2017 at 3:33 pmSir I have box and card I don’t know register mobile number of reliance i need Tata Sky HD box pack my email address is _ [email protected](dot)com
Abhishek says
October 31, 2017 at 2:59 amI migrate Reliance digital tv but get SD set top box not hd
What to do now
Vjay says
October 31, 2017 at 2:59 amHello Abhishek,
You should have mentioned them that you need HD Set Top Box.
G Narayana Rao says
October 31, 2017 at 7:50 amGood afternoon sir I was reliance digital TV exchange to Tata sky how much charge
Vjay says
October 31, 2017 at 8:11 amHello G Narayana Rao,
It is done free of cost, without any additional charge for installation. All your existing Reliance Digital TV (Big TV) balance will get transferred to your new Tata Sky Connection. To avail this offer just give a miss-call on 92370 92370 before 18th November.
Chakshu says
November 1, 2017 at 12:47 pmSir my account is suspended soo am i still eligible for order?
Vjay says
November 1, 2017 at 2:08 pmHello Chakshu,
Yes you are still eligible, your old Reliance Digital TV would be replaced with TATA Sky.
Naresh says
November 1, 2017 at 3:00 pmSir I had called to missed call number but no executive had not cal me .
Can i visit any dealer for change to tata sky
Many of reliance DTH customers facing problem
With this issue
That to tata sky customer care also to answer a cal they are taking 45minutes
Regards
Naresh Y
Vjay says
November 1, 2017 at 3:13 pmHello Naresh,
If you have given miss call from registered mobile number than you will definitely receive call back from them. There might be delay due to huge orders, so be assured. Secondly retailer don’t have any authority to issue you Tata Sky in return of your existing Reliance DTH.
If you are having difficulty in calling Tata Sky, than you can have chat with them through their online portal.
Aruna Hariharan says
November 3, 2017 at 9:26 amHow do I have a chat. I also face the same issue. I am outside India and my family is using the connection at home. So want to make a change easy for them. Can you please help with suggestions.
Vjay says
November 4, 2017 at 5:50 amHello Aruna,
You can chat with Tata Sky Customer Care by visiting //www.mytatasky.com/web/portal/onlinechat
Swati says
November 3, 2017 at 3:26 pmI have also faced similar problem. Now I am unable to do anything regarding this. They are even not calling back. Also I don’t remember my RMN and other ids that they require. I just know my smart card number. Please help and reply asap. Thanks
Vjay says
November 4, 2017 at 5:44 amHello Swati,
Without providing Reliance Digital TV Subscriber ID and registered mobile number, you will not be eligible for the above offer. You recall these details and than contact them.
Sarathbabu.b says
November 4, 2017 at 5:41 amI missed call Tata sky but hedidnt call me .
Any addres to contact him in
Vijayawada. In Andhra pradesh
Vjay says
November 4, 2017 at 5:43 amHello Sarathbabu,
Call them on this number 1800 208 6633
Kumar says
November 4, 2017 at 11:27 amI have a dvr set up box and tata sky refused to provided the same dvr setup box. They told me right now we are giving only HD setup only for free
Vjay says
November 4, 2017 at 11:40 amHello Kumar,
Yes they are correct, in exchange you can only get SD and HD Tata Sky Set-top box.
Kumar says
November 4, 2017 at 12:29 pmVJay, Im a DVR customer paid around 9k for setup box with one subscription and got a feature to record the programs and tata sky replacing my 9k worth product to 2k with HD setup box. Its not fair and its a kind of cheating. Its a huge loss to me.
Vjay says
November 4, 2017 at 12:33 pmHello Kumar,
Yes i can understand your situation, instead it will be huge loss for you. So i request you to contact Reliance Digital TV before they shutdown completely, also just tweet with your query on Reliance Twitter Profile as well as Tata Sky uploading the image of your set top box.
Don’t take this topic lightly, as you have invested alot. Either Reliance should provide you refund and pick their Set-top box or else it should be replaced with same Tata Sky HDR Set-top box.
Kumar says
November 4, 2017 at 12:55 pmReliance customer care stop their service long back. If I call its automatically rejecting our call with the response as number temporarily unavailable. No official twitter page for Reliance Big tv. No response for our query or concern in Reliance Big tv app. Now no one able to contact Reliance Big tv.
Vjay says
November 4, 2017 at 1:04 pmHello Kumar,
You are in very bad situation, didn’t even thought that Reliance would leave their subscribers like this in middle that too with those expensive DVR Set-top box which would be of no use now. This is usual behavior by Reliance, last year they have done same with their CDMA Subscribers.
Kumar says
November 4, 2017 at 1:08 pmYes correct VJay. Even they stopped broadcasting few channels too
Vjay says
November 4, 2017 at 1:23 pmWhy don’t you try reaching their nodal officer? But doubt if they are active.
Rahul says
November 4, 2017 at 7:06 pmHI I have given missed call but not getting any response, its been a week now
Gokul says
November 5, 2017 at 2:22 pmThey broke the dth and said it to replace with 1000 rupees what should I do now?? Is it free ?? Or I have to pay for it??
Vjay says
November 5, 2017 at 4:23 pmHello Gokul,
They provide it free of cost, if they have broken your DTH than they are responsible for it.
Vijay says
November 5, 2017 at 5:44 pmMy big TV suspended in October 2017 I recharge my connection 50 rs & 250 rs in 03 November 2017 my big TV connection is actve and i watch my tv but some one tell me big tv is shut down in 18 November 2018 and migrated to tata sky so i miss calling to tata sky. tata sky customer care phone coming to me BUT MY INFORMATION IS NOT GETTING TO TATA SKY ~ and not give the tata sky connection
Gokul kt says
November 9, 2017 at 10:31 amAs the service men of Tata sky came and they broke the dth (umbrella) and gave a silly reason that it is broken. And was asking 1000 rupees to pay. What should we do now.it is mentioned that it is free but they are charging some service charges.please reply me at your earliest.thank you you reply is very valuable for me
Dhaval Mehta says
November 11, 2017 at 5:50 ami give a missed call but ab tak tata sky k waha se koi reply nai aaya..
what to do?
Ganesh Shetty says
November 11, 2017 at 5:53 pmSir I recharged for annual pack in May, but even after 7 days the balance amount has not been credited to my new Tata sky account.
Manjunath says
January 24, 2018 at 2:55 pmI’m a reliance big tv customer but tata sky customer care I’ll not get tata sky set top box. Why any reason. Kindly inform.me. 9940994733